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Tuesday, December 1, 2009

Edition3: Consumer Court Formats

STYLE OF PRESENTATION OF THE CONSUMER COMPLAINT

First Page: Blank Paper
Second Page: Contents
Third Page: Index
Fourth Page: Complaint
Fifth Page: Affidavit
Following Pages: Documents in support of the complaint
The original consumer complaint + the copies of the same should be in paper file, properly punched and tied with filing thread with the knot on the back side.
The cover of the file should display the Consumer Case Number, the name of the complainant, and the name of the Opposite Parties.
Number of copies to submit:
National Commission: Original in file + 6 copies in file + loose additional copy for each Opposite Party + one for self.
State Commission: Original in file + 3 copies in file + loose additional copy for each Opposite Party + one for self.
District Forum: Original in file +
3 copies in file + loose additional copy for each Opposite Party + one for self.


FORMAT OF THE CONSUMER COMPLAINT
BEFORE THE HON'BLE NATIONAL / STATE / DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION/FORUM AT ( CITY ).
COMPLAINT UNDER CONSUMER PROTECTION ACT, 1986.
IN THE MATTER OF : (Name and address of complainant)
.................... COMPLAINANT
VERSUS
(Name and address of the accused)
.................... OPPOSITE PARTY

INTRODUCTION:
A brief paragraph about the complainant explaining the name, residence address and occupation of the complainant.
A brief paragraph about name, address and occupation of the opposite party.

RESPECTFULLY SHOWETH:
1. Description of the deal and services promised by the opposite parties for the value paid by the complainant.
2. Description of the advertisements given by the opposite parties which attracted the complainant to purchase the commodity and services.
TRANSACTION
Details of the price of goods and services. Details of the bill/invoice (bill number and date, item and amount) Details of payments made by complainant (cheque number/cash, etc.)
NATURE OF COMPLAINT
(select from list or write as required) 1. Misleading advertisements and false representation. 2. Cheating by giving false promises. 3. Deficiency in after sales service or not abiding by warranty clause. 4. Harassment by the opposite party.
5. Not delivering the goods and services for which payment is made. 6. Charging excess amount. 7. Any other factors that affected the consumer.
OTHER EVIDENCES OF SUPPORT OF COMPLAINT
Copy of advertisement and catalogue that promised the concerned goods and services. Copy of bill as evidence of purchase. Other documents such as agreement copies, bounced cheques, opposite parties' letters. Copy of letters sent to the opposite party to request for rectification of fault and settlement of the grievance.
JURISDICTION: (Select one)
As the total amount involved is more than Rupees 20 lakhs hence the complaint is being filed with the Hon'ble National Consumer Disputes Redressal Commission.
OR
As the total amount involved is more than Rupees 5 lakhs and less than 20 lakhs hence the complaint is being filed with the Hon'ble State Consumer Disputes Redressal Commission.
OR
As the total amount involved is less than Rupees 5 lakhs hence the complaint is being filed with the Hon'ble District Consumer Disputes Redressal Commission.
PRAYER:
The complainant therefore prays :- i) relief be granted to the complainant as demanded herein. ii) that such orders be passed as the Hon'ble Consumer Forum may deem fit in the circumstances of the case. Iii) that the accused should be punished severely so that culprits of similar kind would be afraid to indulge in such criminal activities. iv) mention any other statement of prayer you wish to state.
PLACE : Signature
DATED : NAME OF THE COMPLAINANT
VERIFICATION
I (name of complainant), resident of (residential address) hereby declare that I have not misrepresented any facts nor have tried to hide any information in my above complaint. All the facts mentioned herein are true to the best of my knowledge.
Name & signature of complainant
ADDRESS OF NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION IN INDIA
National Consumer Disputes Redressal Comission
A Wing, 5th Floor, Janpath Bhawan, Cannaught Place, New Delhi 110001 Fax: (011) 23712456
The President,
Maharastra State Consumer Disputes Redressal Commission,
Administrative College, Room Nos. 1 and 2, Hazarimal Somani Marg,
Opp. V.T. Station, Bombay - 400 001.

PUNE DISTRICT
District Consumer Disputes Redressal Forum
692, Pushpa Heights
Bibewadi
Pune 411037

Telephone No.: 4210364 (Registrar), 4217489 (Office)

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